Customers are strictly required to adhere to the established cancellation protocols prior to initiating any chargeback or dispute through their banking institution. Specifically, any attempt to cancel or reverse a transaction directly via your bank without first making at least three documented attempts to contact Stevisweet within a consecutive 10-day period, or without allowing Stevisweet a minimum of 30 calendar days to respond and address your concern(s), may result in legal action. This provision is in place to safeguard the integrity of our business operations and mitigate undue financial harm caused by unwarranted or premature disputes.

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Stevisweet maintains multiple accessible channels for customer support, including but not limited to our email at stevisweet2024@gmail.com and the "Contact Us" form available on our website. These avenues are designed to ensure that any concerns or issues raised by our customers are promptly reviewed and resolved in good faith. Customers are encouraged to engage directly with Stevisweet through these channels before pursuing cancellation methods that bypass the agreed-upon procedures outlined in this policy.

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Failure to comply with these requirements may be deemed as an intentional violation of the terms and conditions agreed upon at the time of purchase. Such actions may necessitate the pursuit of legal remedies to recover losses incurred as a result of unauthorized cancellations, chargebacks, or disputes. Stevisweet reserves the right to take appropriate legal action to address these matters and to uphold the policies set forth to ensure the fairness and accountability of our operations.

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Customers are strongly advised to retain all correspondence and documentation related to their cancellation attempts to facilitate transparent and effective communication with Stevisweet. We are committed to resolving concerns amicably and professionally, provided that customers comply with the established processes and timelines.