法律声明

隐私政策

Effective Date: April 1st, 2025

Last Updated: April 18th, 2025

7. Returns, Cancellations

and Refunds Guidelines

7.1 INTRODUCTION

At Stevisweet, we are dedicated to fostering trust and transparency in our business operations while upholding the highest standards of customer service. This Returns, Cancellations, and Refunds policy has been meticulously designed to provide clear, comprehensive, and equitable guidelines for addressing customer requests. Each provision herein seeks to balance the needs of our valued customers with the operational requirements of our business.

Please note that all returns must adhere to the stipulated criteria to ensure proper processing. We have outlined the eligibility requirements, non-returnable items, and refund procedures to facilitate a smooth and efficient resolution of any concerns. Additionally, all cancellation requests must comply with the terms and conditions set forth in this policy, including the requirement for prior communication with Stevisweet. Unauthorized cancellations that bypass these protocols may have serious consequences, including potential legal action.

We strongly encourage you to review the following terms in their entirety. By engaging with our services, you agree to abide by these policies, which are integral to maintaining the integrity of our operations and preserving the quality of our service for all customers. Should you have any questions or require assistance, please do not hesitate to contact us through the methods provided on our website.

7.2 Eligibility for Returns

Products are eligible for return only if:

The return request is initiated within 10 calendar days from the date the order was originally placed.
Within 5 calendar days from the date the return request is submitted as long as the previous 10 business days mentioned before, after the order was placed have not passed.

To ensure proper processing and adherence to the terms outlined in this policy, all returned items must be delivered in their unused and original condition. This includes retaining all original packaging, labels, and accompanying materials in pristine and undamaged form.

Returns must be shipped to the designated address clearly provided on the packaging of the product as received by the customer. It is imperative that the customer ensure that the product is securely packaged to prevent any damage during transit, as any items received in a condition that deviates from the requirements stated above may be deemed non-compliant and ineligible for return or refund.

We advise customers to retain proof of delivery and tracking information for the returned item as evidence of compliance with the policy’s timeframe and requirements. Failure to meet the conditions set forth, including the timely submission of requests and adherence to the stated packaging and delivery standards, may result in delays or denial of the return.

7.3 Non-Returnable Items

At Stevisweet, we hold ourselves to the highest standards of transparency and quality assurance, ensuring that every aspect of our operations reflects our commitment to excellence. In alignment with these principles, certain items have been categorized as non-returnable. This policy is in place to safeguard the integrity of our product offerings and to uphold fairness and consistency in our customer service practices.

Promotional items, which may be provided as part of exclusive campaigns or special offers, are expressly excluded from return eligibility. These items are clearly labeled and identified on our website, enabling customers to make fully informed decisions prior to completing their purchases. This transparency ensures that our customers are well-aware of the conditions associated with these products, eliminating any uncertainty.

Furthermore, products that have been opened, altered, or damaged—whether pertaining to the packaging or the contents themselves—are considered non-returnable. For instance, containers that have been unsealed, tampered with, or partially used, as well as boxes exhibiting physical damage, are excluded from eligibility for return or refund consideration. These provisions are designed to protect the quality and safety of our products, which are critical not only to customer satisfaction but also to compliance with regulatory and ethical standards.

隐私政策：基本原理

To initiate a return, it is mandatory for customers to obtain prior authorization directly from Stevisweet. This authorization process serves as a critical step in ensuring that all returns are properly documented, tracked, and processed in accordance with our established guidelines. Customers are required to contact us exclusively through the designated "Contact Us" form available on our official website or by sending a detailed email to stevisweet2024@gmail.com. Returns that are initiated without prior authorization or outside the specified communication channels will not be accepted and may result in delays or denial of processing.

When requesting return authorization, customers must provide comprehensive and accurate information to facilitate a prompt review and response by our team. This includes, but is not limited to, the following details:

7.4a - The order number as specified in the purchase confirmation.
7.4b - The full name associated with the order.
7.4c - A description of the product to be returned, including its condition and any issues that may have prompted the return request.
7.4d - A clear and concise explanation of the reason for the return.

This detailed information allows Stevisweet to verify the eligibility of the return request and provide explicit instructions for completing the return process. Customers are advised to retain all correspondence and ensure their request has been acknowledged by our team before proceeding with the shipment of the product.

Furthermore, Stevisweet reserves the right to deny returns that do not comply with the terms and conditions outlined in this policy, including cases where prior authorization was not obtained. Customers are reminded that adherence to the established return authorization process is essential to ensuring a seamless resolution of any concerns. Should customers require additional assistance or clarification regarding this process, our support team remains available to address inquiries promptly and professionally.

7.5 Refund Processing

Refunds will be processed and issued exclusively to the original payment method used during the transaction. To ensure accuracy and compliance with our refund procedures, the issuance of refunds will take place within a standard timeframe of 3 to 15 business days. This period begins after the returned product has been received by Stevisweet at the designated return address, thoroughly inspected to verify its condition, and confirmed to meet all eligibility criteria as outlined in our Returns, Cancellations, and Refunds policy.

The inspection process includes an evaluation of the returned product to ensure it remains unused, intact, and in its original packaging, as specified in the terms of return eligibility. Products that fail to meet these conditions may result in a denial of refund or further follow-up by our team to resolve any discrepancies.

Stevisweet emphasizes transparency in all refund-related communications and endeavors to complete the process in a timely and efficient manner. Customers are advised to allow for variations in processing times that may be influenced by external factors, including bank policies, payment processor delays, or other unforeseen circumstances. If additional documentation or clarification is required to complete the refund process, Stevisweet will promptly reach out to the customer to ensure all necessary steps are finalized.

For inquiries or updates regarding refund status, customers are encouraged to contact our support team through the channels provided on our website. We are committed to providing assistance and resolving concerns in accordance with our commitment to customer satisfaction and operational integrity.

7.6 Attempt to Cancel Payment

Directly To Your Bank

Customers are strictly required to adhere to the established cancellation protocols prior to initiating any chargeback or dispute through their banking institution. Specifically, any attempt to cancel or reverse a transaction directly via your bank without first making at least three documented attempts to contact Stevisweet within a consecutive 10-day period, or without allowing Stevisweet a minimum of 30 calendar days to respond and address your concern(s), may result in legal action. This provision is in place to safeguard the integrity of our business operations and mitigate undue financial harm caused by unwarranted or premature disputes.

Stevisweet maintains multiple accessible channels for customer support, including but not limited to our email at stevisweet2024@gmail.com and the "Contact Us" form available on our website. These avenues are designed to ensure that any concerns or issues raised by our customers are promptly reviewed and resolved in good faith. Customers are encouraged to engage directly with Stevisweet through these channels before pursuing cancellation methods that bypass the agreed-upon procedures outlined in this policy.

Failure to comply with these requirements may be deemed as an intentional violation of the terms and conditions agreed upon at the time of purchase. Such actions may necessitate the pursuit of legal remedies to recover losses incurred as a result of unauthorized cancellations, chargebacks, or disputes. Stevisweet reserves the right to take appropriate legal action to address these matters and to uphold the policies set forth to ensure the fairness and accountability of our operations.

Customers are strongly advised to retain all correspondence and documentation related to their cancellation attempts to facilitate transparent and effective communication with Stevisweet. We are committed to resolving concerns amicably and professionally, provided that customers comply with the established processes and timelines.

7.7 Returns, Cancellations & Refunds Fees

Please be advised that any refund processed and confirmed by Stevisweet will be subject to specific deductions, in accordance with our policies governing service fees, sales tax, and delivery charges. These deductions are implemented to ensure fairness and to cover the operational costs associated with processing, fulfillment, and handling of the order.

In cases where a refund is authorized and completed prior to the dispatch of your package for delivery, the refundable amount will reflect a deduction equivalent to the service fee and applicable sales tax originally charged at the time of purchase. This ensures that operational costs incurred during the order processing stage are accounted for in the refund.

However, if a refund is requested and approved after the package has been shipped and dispatched for delivery, additional deductions will apply. Specifically, the refund amount will be reduced by the shipping costs charged at checkout, in addition to the service fee and sales tax associated with the original order. These deductions reflect the actual costs incurred by Stevisweet to prepare, package, and ship the product to the customer.

It is important to note that these terms are non-negotiable and are integral to maintaining the operational integrity of our business. Customers are strongly encouraged to familiarize themselves with this policy prior to initiating a refund request. This ensures a clear understanding of the deductions that may apply depending on the timing of the refund request and the status of the order.

Stevisweet is committed to providing transparency and fairness in all refund-related matters. Should you require further clarification or have questions about the application of this policy, our customer support team is available to assist. Please contact us via the "Contact Us" form on our website or by emailing us at stevisweet2024@gmail.com for prompt assistance. We are dedicated to resolving all customer concerns efficiently and equitably, while adhering to the policies that protect both the customer and the business.